1. Overview

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At VIA Self, our services, education, and digital products are created with care and intention. Because of the nature of these offerings, all purchases and bookings are subject to the refund policy below.

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By purchasing a product, booking a service, or reserving a session, you agree to the terms outlined in this policy.

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2. Digital Products

All digital product sales are final and non-refundable.

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This includes, but is not limited to:

• Journals

• E-books

• Guides

• Trackers

• Digital downloads

• Educational resources

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Because digital products are delivered electronically and cannot be returned, refunds, exchanges, or cancellations are not available once a purchase has been completed.

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3. Makeup Appointments

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Deposits

• A non-refundable deposit is required to secure your appointment.

• Your deposit is applied toward your remaining service balance.

• Your appointment is not considered confirmed until the required deposit has been received.

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Cancellations

• Deposits are non-refundable for cancellations.

• Cancellations made 14 days or more before the appointment will not be charged the remaining balance.

• Cancellations made within 14 days of the appointment are responsible for the full remaining balance.

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Rescheduling

• Appointments may be rescheduled one time with at least 14 days' notice.

• When proper notice is provided, your original deposit will transfer to the new appointment date.

• Rescheduling within 14 days of the appointment will result in forfeiture of the original deposit, and a new deposit will be required to secure another date.

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No-Shows

Clients who do not arrive for their scheduled appointment may be responsible for the full remaining balance and may be required to pay in full before booking future services.

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4. Bridal Services

Bridal bookings, retainers, deposits, and payments are non-refundable unless otherwise stated in your bridal agreement.

Because bridal dates require advance planning and reserved availability, cancellations, date changes, and rescheduling are subject to the terms provided in your bridal contract or booking agreement.

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Any travel-related payments, including airfare, accommodations, local transportation, or other approved travel expenses, may also be non-refundable once booked or purchased.

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5. Makeup Education

Private makeup education, classes, workshops, and other scheduled educational sessions are non-refundable once booked.

Rescheduling may be permitted when proper advance notice is provided and is subject to availability.

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Digital educational materials provided as part of a session, class, or purchase are also non-refundable.

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6. VIA Self Sessions & Other Reserved Services

Any scheduled consultation, guidance session, private session, or other time-based service is reserved specifically for the client and is therefore non-refundable once booked.

Rescheduling may be permitted with advance notice and is subject to availability.

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7. Exceptions

Refunds are generally not provided. Any exception will be considered on a case-by-case basis and remains at the sole discretion of VIA Self.

 

8. Chargebacks & Payment Disputes

If you experience an issue with a purchase or service, please contact VIA Self directly before initiating a chargeback or payment dispute so we have an opportunity to address the concern.

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Improper or unauthorized chargebacks may result in:

• Cancellation of current or future bookings

• Restriction from future services

• Removal of access to digital products or educational materials

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9. Contact

If you have questions regarding this Refund Policy, please contact VIA Self through the website contact form or at brittany@thisisviaself.com.